客户评价
由实住客人提供的真实点评
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Hotel was about 5mins walk from the Cologne Hbf.
Cleanliness wise average, found some long hairs that didn't belong to us on towels and bedsheets.
Service wise can be improved, tried dialling to the Reception but line keep didn't get through so we have to head down to the Reception to request for some amenities that we required. Complimentary water was also not refilled. Requested for teaspoons in the room but we were told to head down to the Bar to collect it ourselves. This is certainly not the kind of 5-Star hotel service I was expecting.
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1.我订了2晚酒店，因为我有相机在房间充电，所以问他门多要了一张房卡。但是给我的房卡有效期只有一天，所以我需要重新去前台帮我处理一下房卡。很有意思的是，前台人员问我身份讯息，因为护照没有带在我身上所以没法出示。但奇怪的是房卡没有房间号，我能直接説出房间号并且和我的名字，她也不接受，需要我出示电子版的护照才可以。有点不太理解。
2.作为Marriott这样全球连锁酒店，我觉得早餐品类多满足我的需求。但是负责煎蛋的阿姨，态度似乎很一般，不太想与我过多交流，面无表情。我也能理解不要指望每个人态度都要非常友好，但这时候从我后面经过了一位欧洲女性，她马上献上笑容还説have a good day Madam.这不得不让我怀疑她的服务态度，******？我不确定。
一般我不写点评，但是作为Marriott的常客，我认为还是需要写一下。
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Location is the best for this hotel. However the breakfast day by day is same. No change at all. The facility is minimum for this hotel. Need time for receptionist queuing.
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管理问题，人手严重不够，尽管员工已经很客气礼貌了，但圣诞前柜枱只有两人，办理入住等待三十分钟，三点被告知四点才能入住，根本忙不过来！别解释説因为节日特别忙，酒店就是为这时候准备的。同一个房型有的和图片一样，有的是单人床没有浴缸且面积小一半，看谁是倒霉鬼。 管理层不肯多花钱加多人手，损失却是顾客买单
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抽纸巾没有跟服务员説和前台也説了还是没有添加，电梯门打开有股严重的粉尘味道，烧的水和送的一瓶免费岁都差的要死，早餐饮用水就没有问题，要么不要送，送的又喝不了，什么呀，感觉这水都必须过滤才能用，不然就那样一言难尽！早餐很不错种类很多，除了这些其他还不错，就是发票在携程订的酒店只能人民币，不能改成欧元，很烦，希望携程能改进！
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是住过最拉垮的万豪酒店，没有酒店可言，已经在接近国内老宾馆的临界点了。设施很旧，给的房间格局很糟糕，沙发就紧靠在厕所门口，我们订房和check in时间都很早，应该不存在没房间才迫不得已这样安排的情况，不知道是不是对华人这样。
风筒里有头发，花洒里的水不是很烫，沐浴是浴缸，站着洗澡有点危险；记得自备拖鞋和洗漱用品。且酒店没有水提供。
服务速度很慢，只有地理环境可以，去科隆火车总站很方便。如果住在这，抵达火车站後，找麦当劳的那个门口出去，过对面的巷子直走两分钟就是酒店了。
非必要不建议来科隆，整个城市面貌都不太推荐。
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The size of room and cleanliness is good and expected for a 5 star Marriot hotel. But very poor service staff and i can see very limited staff. The first receptionist i talk to was not so courteous or warm as we came early and decided to drop of our bags and go out till check in. The way she was communicating with us was with not so warm or good attitude. So we didn't say anything as she asked us to come 3pm though we arrived 9 am despite i am a Bonvoy elite member. After we checkin 3.30 pm we have to wait in lobby for 15 minutes to get back our bags and the next receptionist was no so warm also. I am not sure its my asian looks!! After checkin i asked for slippers and dental kits as both were not there and never they gave it despite saying they will send it..and again i went reception when we go out and come back and then receptionist said he will get it and i can carry it...never ever in my life of staying in a star rated hotel i was asked to carry slippers to my room instead of sending it to the room. So dissapoonted with Marriot Cologne. May be we expect more as we are pampered by the same hotel group in Gulf and Asia!!!
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My girlfriend and I had a wonderful day here. The hotel provides good breakfast and service. We were impressed by the professionalism of the Thai staff at the reception. This is the best choice on our trip.??
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房间挺新
早餐很丰富
步行 300 米到科隆车站
非常方便
酒店离河边 100 米
周边环境很好
旅行很方便
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环境很好，地理很方便，再火车站附近700米左右，走路可以到达，附近1公里就是商业圈，环境不错，房间很大，乾净整洁，有矿泉水和洗漱品，这是我在欧洲遇到的唯一一个这些东西齐全的，前台的美女很漂亮，服务也挺好，有人帮忙拎和送行李。
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科隆万豪酒店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+49-221-942220 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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会议室在线预订
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科隆万豪酒店地址：
Johannisstra?e 76-80, 50668 科隆, 德国
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